Return, Exchange & Refund Policy

Your Satisfaction is Our Promise

Shipping & Payment Policy

At Sabinora, every piece is crafted with precision and care. We stand behind the quality of everything we create — and if something isn't right, we will make it right.

ELIGIBILITY FOR RETURN / EXCHANGE

We accept returns and exchanges under the following conditions:

✦ The item received is damaged, defective, or incorrect ✦ The request is made within 48 hours of delivery ✦ The item is unworn, unwashed, and in original condition ✦ Original tags and packaging are intact

We do not accept returns or exchanges for:

Change of mind after purchase
Items that have been worn, washed, or altered
Sale or discounted items (unless defective)
Items reported after 48 hours of delivery

HOW TO REQUEST A RETURN OR EXCHANGE

Step 01 — Contact Us Email us at sabinorasn@gmail.com or call 01604290103 within 48 hours of receiving your order. Please include your order number, a clear description of the issue, and photo evidence of the defect or damage.

Step 02 — Approval Our team will review your request within 1–2 business days and notify you of approval or rejection via email or phone.

Step 03 — Return the Item If approved, securely pack the item in its original packaging and send it to our designated address (provided upon approval). Return shipping costs are covered by Sabinora for defective or incorrect items.

Step 04 — Replacement or Refund Once we receive and inspect the returned item, we will process your exchange or refund within 3–5 business days.

REFUND POLICY

Refund Methods

Payment Method	Refund Process
bKash / Nagad	Refunded to original mobile account
Card Payment	Refunded to original card via SSLCommerz
Bank Transfer	Refunded to provided bank account

Refund Timeline Approved refunds are processed within 3–5 business days after we receive and verify the returned item. Depending on your payment provider, it may take an additional 2–3 days to reflect in your account.

Non-Refundable Items