Summer 25% discount on all last year's products home fashion minimalism
We Hear You. We Care. We Act.
Complaint Center
At Sabinora, every complaint is an opportunity to do better. We take every concern seriously — because your trust and satisfaction are the foundation of everything we do.
Your voice matters. We promise to listen with care and resolve every issue with fairness and urgency.
OUR COMMITMENT TO YOU
When something goes wrong, we don’t make excuses — we make it right. Our Complaint Center exists to ensure:
✦ Every complaint is received and acknowledged within 24 hours ✦ Every issue is investigated fairly and thoroughly ✦ Every resolution is communicated clearly and promptly ✦ Every experience is used to improve our service
WHAT CAN YOU COMPLAIN ABOUT?
You can raise a complaint regarding any of the following:
| Category | Examples |
|---|---|
| Product Quality | Defective stitching, fabric issues, wrong color or design |
| Wrong Item | Received a different product than ordered |
| Delivery Issues | Late delivery, damaged packaging, missing order |
| Payment Problem | Charged but order not confirmed, double payment |
| Return / Refund | Refund not received, exchange not processed |
| Customer Service | Unsatisfactory support experience |
| Website / App | Technical issues during ordering or checkout |
| Other | Any concern not listed above |
HOW TO SUBMIT A COMPLAINT
Step 01 — Gather Your Information Before reaching out, please keep the following ready:
- Your full name and contact number
- Order ID or confirmation number
- Date of purchase and delivery
- Clear description of the issue
- Photos or screenshots (if applicable)
Step 02 — Choose Your Preferred Channel
📧 Email Us (Recommended for detailed complaints) sabinorasn@gmail.com Subject Line: Complaint — Order #[Your Order ID] We respond within 24 business hours.
📞 Call Us 01604290103 Available: Saturday – Thursday, 10:00 AM – 7:00 PM
💬 WhatsApp Send a message to 01604290103 For quick queries and photo-based complaints
🌐 Contact Form Visit sabinorabd.com/contact-us and fill out our contact form directly.
Step 03 — We Investigate Once your complaint is received, our team will:
- Send you an acknowledgment within 24 hours
- Review your complaint and gather all relevant information
- Contact you for any additional details if needed
- Provide a resolution update within 3–5 business days
Step 04 — Resolution Depending on the nature of your complaint, resolution may include:
✦ Replacement — A new item dispatched at no extra cost ✦ Exchange — Swap for a different size, color, or product ✦ Refund — Full or partial refund to your original payment method ✦ Apology & Explanation — For service-related complaints, with commitment to improvement ✦ Store Credit — As an alternative to refund where applicable
COMPLAINT RESOLUTION TIMELINE
| Type of Complaint | Resolution Time |
|---|---|
| Product defect / wrong item | 3–5 Business Days |
| Delivery issue | 2–4 Business Days |
| Payment / refund issue | 5–7 Business Days |
| Customer service complaint | 1–2 Business Days |
| Technical / website issue | 2–3 Business Days |
Timelines are estimates and may vary depending on the complexity of the issue.
ESCALATION POLICY
If you feel your complaint has not been resolved satisfactorily, you may request an escalation by emailing:
📧 sabinorasn@gmail.com Subject: Escalation Request — Complaint #[Reference Number]
A senior team member will personally review your case and respond within 2 business days.
FEEDBACK AFTER RESOLUTION
After your complaint is resolved, we may reach out to ask for your feedback. This helps us understand how well we handled your concern and how we can continue to improve. Your honest response is always welcome and deeply appreciated.
WE TAKE EVERY COMPLAINT PERSONALLY
At Sabinora, a complaint is not just a ticket to close — it is a conversation to have. We believe every dissatisfied customer deserves not just a solution, but a genuinely better experience going forward.
“From seamless ordering to premium packaging and responsive support — we prioritize your experience at every touchpoint.”
📧 sabinorasn@gmail.com 📞 01604290103 🌐 www.sabinorabd.com 📍 Chittagong, Bangladesh
Sabinora — Timeless Elegance. Modern Sophistication. “The Essence of Grace”
